Gem Healthcare UK Ltd strives to deliver its services, to not only meet, but exceed the expectations of our patients and clients.

Feedback from healthcare professionals, patients and carers is crucial in helping us provide the best quality care and service. We welcome all forms of feedback favourable or otherwise.

Should you wish to compliment us, make a complaint or offer any suggestions on how we can improve our service, please see below.

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We would like to hear from you at any time with your concerns, suggestions or comments, contact us via our website, email us at info@gemhealth.co.uk or phone 01279626321.

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1. How to make a complaint?
If Gem Healthcare UK Ltd has not met your expectations please complete the patient/client secure feedback form, Your complaint will be acknowledged within two working days of receipt and we will aim to provide you with feedback within fifteen working days. The complaint will be assigned to the relevant Manager(s) for investigation and response. A managerial contact is nominated to liaise and respond to you about the investigation and outcome of your complaint.


2. Independent complaints procedure
If you continue to be dissatisfied with the result of our investigation you can contact the Healthcare Commission directly on 0207 448 9200, who can provide advice and support on quality of care and safety issues.

If you wish to make a formal complaint to our external regulatory bodies regarding our nursing service you can call the Commission for Social Care Inspection on their Customer Services Helpline 0845 015 0120 or the Scottish Commission for the Regulation of Care on 0845 603 0890

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If you wish to send us feedback or comment you can do so by using our secure feedback form

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